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Drawer 09

Maladministration. To the Ombudsman.

A WA department did something its own record shows it should not have. Three failures, each on a document, and one ask.

Subject: Complaint of maladministration — [the agency] — [your full name]

Dear Ombudsman,

I complain of maladministration by [the agency] in its handling of a matter concerning me: [what happened].

The specific failures

  • A record was made that says one thing. The source document says another. The record was not checked against the source, circulated for months, and was acted on.
  • A conflict of interest existed when the matter was taken on. I am aware of no record that it was identified or declared.
  • The department later denied a finding it had itself made. I hold the finding, and have provided it.

Replace each line above with your own, in that shape: the record, what it says, what the source says, what followed.

What I ask

[what you want done]. I can provide the documents on request.

Kind regards,
[your full name]
DOB [your date of birth] · [your email]
today

Which body

Ombudsman Western Australia: mail@ombudsman.wa.gov.au, or the online form. State departments, authorities and local governments.

Which clock

Soon. The Ombudsman can decline old complaints; do not test it.

ombudsman.wa.gov.au

Which document

Nothing at first. Say you can provide the documents on request, and name them.

The receipts
We investigate complaints about State Government departments and authorities, and local governments.Ombudsman Western Australia, Complaints
Email mail@ombudsman.wa.gov.auOmbudsman Western Australia, How to make a complaint