Subject: Privacy complaint — [the agency] — [your full name], DOB [your date of birth]
To the Office of the Australian Information Commissioner
Complainant: [your full name], DOB [your date of birth], [your email]
Respondent: [the agency]
Their reference: [their reference]
What happened and when
On [the date they received it] I requested access to my personal information under APP 12. [what happened].
My complaint to the respondent
I complained in writing to [the agency] and asked for the ground in APP 12.3 relied on and the written reasons APP 12.9 requires. A copy is attached, with every reply. More than 30 days have passed.
What the respondent has done to fix it
Nothing that answers the request.
The outcome I want
[what you want done]
[your full name]
today
Which bodyOffice of the Australian Information Commissioner: the online form, or the form emailed to oaicintake@oaic.gov.au. A bank, insurer or super fund is also covered by AFCA, and the OAIC may send you there first.
Which clockAfter 30 days with the company
OAIC, Before you lodge a privacy complaint
Which documentYour written complaint to the company, its response, the reference numbers, and what you want to happen.
The receiptsComplain to the organisation or agency first … If they don’t respond to your complaint within 30 days or you’re not happy with their response, you can lodge a complaint with us.OAIC, Before you lodge a privacy complaint with us
your complaint to us must be made in writing. We can’t take your complaint over the phone.OAIC, Before you lodge a privacy complaint with us
a complaint should first be made in writing to the APP entity (s 40(1A)); the entity should be given a reasonable time (usually 30 days) to respondOAIC, APP Guidelines, Chapter 12, para 12.87