Drafting MillworkDrawersThe clockThe method
12 drawers0 lawyersWrite to us
Police · DPP · government · insurers

They can take you at any moment. For doing nothing.

Good or bad, right or wrong, it doesn’t matter. What matters is what they think. So every free moment is a blessing. And a curse. Because in the cage you count everything you could have done, and can’t do now.

Do it now.

The drawers

Twelve letters that worked. Cut to your case.

Adversarial justice is a fight you didn’t pick, against people paid to win it. They have lawyers, time, and the paperwork. You have what happened to you. Each drawer is one letter, with the body it goes to, the clock it runs on, and the section that says so. Fill in the fields. Copy. Send.

DRAWER 01

Ask for your own file

An access application to a WA agency for the documents about you. Police, the DPP, Communities, a hospital.

Clock 45 days
DRAWER 02

Day 46. No answer. Internal review.

The 45 days ran out and nothing came. The Act says that is a refusal. This asks for the review the refusal opens.

Clock 30 days to apply · 15 days for them to decide
DRAWER 03

Complain to the Information Commissioner

Internal review is done, or fifteen days passed. The next door is the Commissioner, and it closes after sixty days.

Clock 60 days
DRAWER 04

Ask a company for everything it holds on you

Insurer, super fund, administrator, bank, doctor. Australian Privacy Principle 12. Thirty days is the guide.

Clock 30 days
DRAWER 05

They refused. Or went quiet.

The grounds for refusing access are ten, listed in APP 12.3. “Commercial arrangements” is not one. Neither is silence.

Clock 30 days for them to respond
DRAWER 06

Lodge with the Privacy Commissioner

Thirty days have passed since you complained to the company. The Commissioner takes it in writing, with the paper trail.

Clock After 30 days with the company
DRAWER 07

Make it a complaint. Get the number.

An insurer, fund or bank has to answer a complaint inside 30 days, 45 for a super trustee. Only if it is logged as one. Say the word.

Clock 30 calendar days · 45 for a super trustee
DRAWER 08

AFCA called it “complex”. It is not.

AFCA’s own guideline names who gets moved to the front: hardship, family violence, a firm that failed to respond. Hold it to its list.

Clock Check AFCA’s time-limits page for your product before lodging
DRAWER 09

Maladministration. To the Ombudsman.

A WA department did something its own record shows it should not have. Three failures, each on a document, and one ask.

Clock Soon. The Ombudsman can decline old complaints; do not test it.
DRAWER 10

Report a public officer to the CCC

Serious misconduct by a police officer or public servant goes to the Corruption and Crime Commission. Its form has eight boxes. Fill them in this order.

Clock No statutory limit. Sooner is stronger.
DRAWER 11

A complaint about police, written as a post-mortem

Written so that nobody has to be blamed for the reader to agree. Day by day, with their own words quoted at each step.

Clock No statutory limit. Send it while the records still exist.
DRAWER 12

Direct all correspondence to me

You act for yourself now. The prosecutor and the court need one email that says the old lawyer holds no authority.

Clock Before the next listing
The method

Quote it. Name it. Ask for it in writing.

1 · Which body

Who takes this complaint, and who only pretends to. A prosecutor will not review a police officer. A department will not find against itself. Each drawer names the body whose job it is.

2 · Which clock

They had years to charge you. You may have twelve months to complain about them, or forty-five days for them to answer, or sixty to appeal. The clock page lists every one, with the section it comes from.

3 · Which document

The line in their own record that proves it. Every letter here quotes the document first, names what it shows second, and asks for written confirmation third. Never the other way round.

The way out

Winning isn’t the only exit. Some fights you finish. Some you leave. We help with both.

hello@omxus.com